Support Ticket

PLEASE READ FIRST
Please note that our support team is here to help answer questions pertaining to any Restored 316 theme setup and installation to match the demo. WordPress related questions and any further customizations (such as fonts, font sizes, etc) to themes is not covered under our provided support.
Plugins that we recommend are also not supported by us. Our themes are simply styled to match them, but we are not able to provide support for them.
Before submitting a support ticket, please verify that you've done the following*
- I am running the latest version of the Genesis Framework (3.3.3)
- I am running the latest version of WordPress (5.5.1)
- PHP version is at least 7.3 (check with host if unsure)
- All plugins are updated and I have ruled out a plugin conflict
- I have cleared my cache
- I have searched the support docs and am unable to find my answer
Name
First Last
Email*
THIS IS THE EMAIL ADDRESS USED TO PLACE YOUR ORDER.
Are you a Shimmer Pass holder?
Not sure what the Shimmer Pass is? Learn more here
- Yes, I have a Shimmer Pass!
- No
Theme*
Where did you purchase your theme?
Order #*
HOST*
Name of Hosting Company for your site
Website URL*
Please make sure your Restored 316 theme is currently active on your site
WordPress Username
This is the username you use to login at www.yoursite.com/wp-admin
WordPress Password
This is the password you use to login at www.yoursite.com/wp-admin
Comments*
I understand...*
- My question is related to the installation and/or setup of my theme to resemble the theme demo
- Anything beyond this is not covered by support
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