Support TicketPLEASE READ FIRSTPlease note that our support team is here to help answer questions pertaining to any Restored 316 theme setup and installation to match the demo. WordPress related questions and any further customizations (such as fonts, font sizes, etc) to themes is not covered under our provided support.Plugins that we recommend are also not supported by us. Our themes are simply styled to match them, but we are not able to provide support for them.Before submitting a support ticket, please verify that you've done the following* I am running the latest version of the Genesis Framework (3.3.2) I am running the latest version of WordPress (5.4) PHP version is at least 7.2 (check with host if unsure) All plugins are updated and I have ruled out a plugin conflict I have cleared my cache I have searched the support docs and am unable to find my answerName First Last Email*Please use the email address used to place your order. Are you a Shimmer Pass holder?Not sure what the Shimmer Pass is? Learn more here Yes, I have a Shimmer Pass! NoTheme*AdornAmplifyAnchoredBelovedBloomBlossomCaptivatingCultivateDaintyDarlingDazzlingDelightfulDivineFaithfulFlourishGlamGracefulLovelyMarketNoveltyRefinedSavorySimply CharmingSplendorSprinkleStyleTastefulTidyTickled PinkThymeWhere did you purchase your theme?Restored 316 WebsiteEtsyCreative MarketBYLTStudiopressOrder #*Website*Please make sure your Restored 316 is currently active on your siteWordPress UsernameThis is the username you use to login at www.yoursite.com/wp-adminWordPress PasswordThis is the password you use to login at www.yoursite.com/wp-adminComments*I understand...* My question is related to the installation and/or setup of my theme to resemble the theme demo Anything beyond this is not covered by supportCAPTCHA
