With the latest series of updates to WordPress and the Genesis Framework, there were also some major updates done to pretty much all of the plugins in use out there. No one knows why exactly (and if they do, there’s so much tech-y stuff included that anyone who has no advanced knowledge of coding couldn’t understand it anyway), but the latest updates have been causing some pretty frustrating issues for Genesis users all over the map.
The most common problem everyone seems to be having is that their site content is disappearing.
All disappearing without a trace…
Or so you think.
So, how do I fix this issue?
We are so happy you asked (and asked, and asked…we really weren’t aware that this was such an issue until our support forum and support email account started being bombarded by this common problem). Not seeing your content is a scary thing, so there’s a few steps that you can take to ensure that this issue isn’t effecting you.
If you aren’t planning to use WooCommerce, deactivate and then delete the plugin altogether.
In my working with different hosting platforms, I’ve noticed that more and more WordPress installs (if not all of them) are now including WooCommerce automatically. And since it’s WooCommerce is what is causing this issue, if you have no intention of selling products and have no use for WooCommerce, simply deactivate and then delete this plugin.
Follow the Installation steps…in order.
If your WordPress install doesn’t add WooCommerce automatically, or if you have an existing site and you’re looking to add WooCommerce, you’ll want to be sure that you are walking through each aspect of this carefully.
- First, you’ll download, install and activate WooCommerce
- Then run the WooCommerce Setup Wizard
- Lastly, you’ll download, install and activate Genesis Connect for WooCommerce
Running the setup wizard is crucial as this is one of the most common issues with using WooCommerce. When you fail to run the setup wizard, your site has no way of knowing where your products go, where your customers will check out and where to display all of the different things that you sell.
Ensure that you actually have a designated Shop Page.
We have seen a handful of customers who have followed the steps above, but out of order and still have issues. If all of the other steps aren’t working for you, make sure that you have a “Shop” page designated in WooCommerce. To verify that you have your pages set up, you’ll want to navigate to WOOCOMMERCE > SETTINGS through your WordPress Dashboard. Once you’re there, click over to PRODUCTS and then Display.
This is going to show if you have pages selected. If you’re having issues with your site you most likely aren’t seeing anything in this section. You can either select an existing page on your site or create new blank pages (with appropriate titles or unique titles, depending on your preference) to get this set up properly. Once you do that simply hit save!
If, after all of those steps you’re still having trouble, contact us either via our support section or email! We’d love to help you out!
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